This brought a chuckle. I get Mark’s reaction to the customer. God knows I have to deal with hatemail and idiots myself but Mark is honestly a bit of a prick and a smart ass that jumps with both feet as an instinctive response to anyone who doesn’t automatically slobber all over him with love. And honestly who knows how long that guy had been trying to get some CS service before he sent that message. Mark still makes some of the best stuff in the world and I will continue buying from him as always unless he goes off the deep end and comes out as a commie or some other unforeseen insanity.